FAQ

1. How long do you take to ship?

After you place your order, we try to ship items within one week, though this may vary if you order an item that is “pre-order”, which can take up to 6 weeks to ship.

Pre-order items will be marked as such, please be aware before ordering.

2. What carrier do you use?

We use the United States Postal Service (USPS). Depending on the weight of your item(s), your purchase may ship via stamps, first class mail, or priority mail. If your order weighs over one pound, it must ship via priority mail. Large orders may ship via UPS.

3. I bought an item on “pre-order” - when will it ship?

Preorder purchases typically ship within 4-6 weeks. Estimated shipping dates will be listed within the item description. We will also keep you updated via email!

4. What if I want to cancel my order?

You can cancel your order within 1 hour of order submission. Please do so by emailing info@cashewthefrenchie.com. After this time, we apologize but we cannot cancel your order.

5. What if I want to return my order?

 All sales are final. 

6. What if my item arrived damaged?

BIG WHOOPS.

We are so sorry to hear that! Please contact us at info@cashewthefrenchie.com and include your name, order number, and pictures of the damage.

We will do our best to replace your items. If your package was insured, you will receive a replacement ASAP.

7. What if my order was lost in the mail?

We are not responsible for items lost in the mail. That said, we will do our best to help. If your package says “delivered” but you cannot find it, ask your neighbors if they may have seen anything or received anything for you. Also keep a lookout for a day or two: sometimes items are scanned as delivered but show up later.

If you still cannot locate your package, please email us at info@cashewthefrenchie.com with your name, order number, and a description of the issue with your order.

We will file a missing mail request with the USPS. If there is no action or updates within (1) week, we will discuss with you replacement options. If your package was insured (larger orders), we will file a complaint with the USPS and issue you a refund or replacement.

If your shipment was NOT insured, at that time we will do our very best to help you, but again, we are NOT responsible for items lost in the mail or stolen off front porches.

8. Why does shipping cost so much?

Large companies make it seem like shipping doesn’t cost a lot, but it does. For small businesses, we cannot afford to absorb the high costs of shipping. We price shipping to pay for itself, and do not make money off of shipping!

6. How do I contact you?

You can contact us by emailing info@cashewthefrenchie.com or filling out a contact form.